FAQ

Order & Payment

1. Is my payment data secure?

   
   

   All transactions are fully encrypted. We do not store any credit card or private payment information.
   
   
2. Can I change or cancel my order?

   
   

   Order modification or cancellation is allowed within 24 hours after placement. Once shipped, no further changes can be made.
   
   

Shipping & Delivery

3. How long does standard shipping take?

   
   

   Standard delivery takes 7–15 business days depending on your destination.
   
   
4. Can I update my shipping address?

   
   

   Address changes are only permitted before the order is dispatched.
   
   

Return & Refund

5. How do I apply for a return?

   
   

   Head to our contact page and share your order number and return reason, and we will guide you through each step.
   
   
6. How soon will I receive my refund?

   
   

   After inspection approval, refunds normally take 5–7 business days to reflect in your account.
   
   

Product Inquiry

7. Are your products quality guaranteed?
   
   
   We carefully select all goods and conduct strict quality checks before shipment.